Help Squad: Peeling paint on car drives Ford owner to seek recall

Help Squad,

I own a 2009 Ford Expedition that we love a lot. The problem that I have, along with thousands and thousands of other expeditions owners, is that the paint on the hood and hatch starts to bubble, and or blister that results in paint peeling off.

I recently took my vehicle in to a local ford dealership for service and pointed out to them this problem. The service department came back to me and said Ford denied the claim saying something in these words: “Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal.”

I have phoned Ford Customer Relations about four times, and spoken to three different representatives, including a supervisor, who actually sounded understanding and sounded like she felt my frustration. She told me she would look into it further and call me back. She did call me back the next day and her tone did a complete 360.

I am really frustrated with FORD right now. Warranty or no warranty, this needs to be a RECALL!!! Thousands of other Expeditions owners have the same issue. It’s all over the Internet, Facebook, YouTube, etc … I’m reaching out to you to see if maybe you can help.

Frank

Elmwood Park

This was one tough ride for Help Squad, but we managed to get Frank some answers.

The first thing we did was call Ford Customer Relations. Even though we had Frank on the line with us, Ford refused to speak with Help Squad, and wouldn’t even speak with Frank while we were on the line.

Since Frank mentioned that Ford Customer Relations told him several times that there was nothing more they could do, Help Squad decided to take a local approach. We contacted a Ford dealership in Chicago and asked a service representative if he had seen a lot of paint blistering and peeling issues like the one Frank was having. The representative, who chose to remain anonymous, said in the past few years he has seen at least a dozen cases of the same problem.

He also mentioned that the paint problem is only a cosmetic issue, and that Ford doesn’t implement recalls unless the problem has a direct impact on safety or emissions.

The representative did suggest that Frank call his local dealership and ask for a “good will repair,” since Frank has owned six Fords in the past and is therefore loyal to the brand.

With that advice, Help Squad got Frank back on the line and we called Roesch Ford in Bensenville, where we spoke with Service Director Bob Coleman. We asked Coleman if he would consider a good faith repair for Frank, especially since Frank had recently spent more than $1,000 at the dealership for other repairs, and is so loyal to the Ford brand that he could potentially become a lifelong customer of Roesch.

Here’s what Coleman offered: He told Frank to schedule a time to bring the vehicle in for a repair estimate, and that he would consider discounting the repair, but couldn’t promise anything until after he found out how much it cost.

Dear Frank,

First of all, we’re sorry that Ford Customer Relations turned out to be very inflexible and unwilling to help a loyal Ford customer. Yet, we hope you will take Coleman up on his offer and schedule a repair estimate. We’ll end this column with good news: the representative from the Ford dealership we spoke with in Chicago told us that you are in a good, solid, safe vehicle. While we know there is no excuse for paint to just start peeling off on a car, at least you can take comfort in knowing you and your family are protected in that regard, right? Best wishes and drive safe!

 

Incorrect Tax Tip

In regards to Help Squad’s March 27 column, Money Saving Tax Tips that could Save You Big Bucks, we want to provide some additional information about a tip we gave regarding contributions to Roth IRA’s. In a Roth IRA, the contributions are not tax deductible, however, the interest or earnings is tax free when distributed. We apologize if that wasn’t clear.

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