Help Squad: ComEd gives POWER-full credit to customer on wrong rate plan

Dear Help Squad,

We purchased a new business location in June 2013 and started electrical service with ComEd. When we moved in after renovations were completed in December of 2013, we noticed that our electrical charges were 2-3 times what our previous bills had been at our old location in Rosemont.

After receiving several exorbitant bills, we did some research and found that we were paying an hourly wholesale rate for electrical supply, which far exceeded the standard rates. When I called ComEd, they responded that we inherited a rate plan from the previous tenant. I don’t understand how they can put us on a rate plan that we had not chosen. We submitted paperwork to get us off the rate plan and recently moved to Nordic Energy effective April 30, 2014, but ComEd keeps billing us at the higher rates.

I spoke to ComEd but received nothing but excuses. Can you assist us in securing a refund for the overpayments due to the incorrect rate plans?

Thanks for your help,

Scott Hoffman, Hoffman Brothers, Des Plaines

 

Help Squad has found that some of our cases take days to solve. Some take weeks and some even take months. We are happy to say this one was solved within hours!

When we first called ComEd, with Hoffman on the line, we were told by the representative that she was unable to speak with members of the media. She then referred us to Martha Arendt, a spokesperson for ComEd.

We called Arendt, who, after taking Hoffman’s information, began investigating the issue. Meanwhile, Hoffman made his own call back, requesting a manager and mentioning that Help Squad was now involved.

Less than 24 hours later, Arendt sent us this statement:

“We regret that Mr. Hoffman was not on the appropriate rate and have rectified the matter with him. When we became aware of his situation, we made the change to his account effective April 1, which will be reflected in his next billing cycle.”

The supervisor who assisted Hoffman explained that she went ahead and changed Hoffman’s billing rate plan from a commercial hourly rate to a commercial demand rate, which is the rate plan Hoffman said he would have chosen had he been given the option when he first moved.

Additionally, the representative went back and changed the rate plan on past bills, beginning with the bill from June, 2013.

What does this mean to Hoffman? He received a credit from ComEd for $1,583.37!

 

Dear Scott,

 

We are so happy that ComEd stepped up and did what was right, giving you the billing rate plan you wanted from the start. We wish you all the best, and hope that Hoffman Brothers thrives in its new location!

One thing Help Squad learned from this case is the importance of calling ComEd before or immediately after you move into a new residence or business.

Make sure you are aware of the rate plan that the old owner/renter had, and then ask ComEd what your options are. In other words, don’t assume you have to keep the same rate plan that is already in place.

Furthermore, if the old owner was using a retail electrical supplier, (meaning a different company), know that you have the option of keeping the supplier or canceling the account and using ComEd for your carrier.

For more information, visit Comed.com.

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