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Nursing manager’s influence leads to Hinsdale Hospital improvements

Director of Medical Services for Adventist Hinsdale Hospital Lisa Pittman (left), receives her Distinguished Leader award from Adventist Hinsdale Hospital Chief Executive Officer Michael J. Goebel. | Provided
Director of Medical Services for Adventist Hinsdale Hospital Lisa Pittman (left), receives her Distinguished Leader award from Adventist Hinsdale Hospital Chief Executive Officer Michael J. Goebel. | Provided

As a nurse manager, Lisa Pittman has achieved every goal that she has set for her team.

Pittman was recently promoted and serves as director of medical services of the medical oncology unit, dialysis services and the GI Lab at Adventist Hinsdale Hospital. She displays 24-hour leadership, overseeing the duties of her 90-plus employees.

Her duties as a nurse manager require her to raise and maintain high patient and staff satisfaction scores, create her department’s budget and maintain productivity, as well as create policies and procedures to ensure high quality care.

In 2011, the unit scored in the second percentile for Quarter 1 on their satisfaction scores. This score increased to the 90th percentile during Quarter 1 under Pittman’s management in 2014.

Not only did patient satisfaction scores increase under her watch, but staff satisfaction scores increased as well. When Pittman had just joined the oncology unit in 2011, their staff satisfaction was in the ninth percentile. This score increased to the 49th percentile in 2012, and even increased to the 63rd percentile in 2013.

Pittman was named Adventist Hinsdale Hospital’s Distinguished Leader for Innovative thinking at a recent leadership institute run by Adventist Midwest Health. A video about Pittman’s innovative thinking can be found at www.keepingyouwell.com/ahh in the video spotlight section.

Pittman continues to set goals for herself to achieve as well. After starting with an associate degree in nursing she went on to earn a bachelor of science in health arts, a master’s of science in health administration, and a master’s of science in nursing administration. She also has achieved a nurse executive advanced-board certification and an oncology certified nurse certification.

Though she has achieved much success, Pittman said she was humbled by receiving the leadership award.

“I feel so appreciated for receiving this award by my peers and executives.” Pittman said.

She also recognizes that all of her success must not be credited to her alone.

“It was the support from administration and the great team of nurses, techs and assistants that go above and beyond every day that deserve the true credit. I didn’t do this by myself.”

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