Letter: Beware of computer repair phone scam

I got a call from someone today who said they were with WindowsXP, which is an old program of mine, and that they had detected a problem with my computer. They said I should go to my computer and put in the code they would give me and they would fix the problem. I was suspicious of this, so I said I would call them back. The gal gave me a number to call.

Before I got to do that, I received another call, from a different person, again saying they were from Windows and repeated the same instructions. This time, I said I had another call and they should call be back in an hour.

I then contacted the Geek Squad (to which I am a subscriber) and was told I did the right thing.

“These are people who will take over your computer and crash it and then ask for a huge amount of money to repair it.”

I was also told that, “Windows or Microsoft would never call you without notifying you either by mail or email that there was a problem unless you specifically called them with an issue.” The scammer did call back in an hour and I instructed him to take me off his call list and never call me again. He abruptly hung up without saying a word. I was lucky. I did the right thing.

Be aware! Let your friends know.

Lorraine Hynek

Burr Ridge

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