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Help Squad: DaimlerChrysler supplements major vehicle repair for Jeep customer

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Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.

Grace Fisher of Aurora contacted Help Squad to assist her after she sent this letter to DaimlerChrysler Motors Corporation and never heard back. Here are the main excerpts:

Gentleman:

We have been driving our 2008 Jeep Compass Sport 4x4 without incident or extraordinary repairs since we bought it in September of 2008 with 81 miles on the odometer.

On Dec. 17, 2013, when we brought the Jeep to our long-time mechanic of 30 years for the vehicle to be winterized and checked, he advised that the front lower ball joints on both sides and the left outer tie rod were bad and would need replacement. His estimate was $560.

He expressed surprise that the tie joints and ball rod on a car with such low mileage would show such deterioration, as such wear and tear is usually seen on cars with about 70,000 miles on them.

On his advice, I contacted the dealership where we purchased the car, in Sauk City, Wis., and was told that since the warranty expired in 2011, so there was nothing they could do for me. They directed me to the DaimlerChrysler Customer Care Center, where I called and was told the same thing.

 

While Grace’s car doesn’t sound like a complete lemon, Help Squad was sympathetic that there was a major replacement needed on a car with such low mileage.

The first call we made was to DaimlerChrysler Customer Care Center, which said there was nothing to be done unless the vehicle was brought to one of their dealerships. In other words, they were not willing to consider paying for the repair at an independent repair shop. They also informed us that their dealerships charge a fee to look at the car.

We were able to convince DaimlerChrysler to waive the fee, and Grace took her car in for an estimate at the River Front Chrysler Jeep Dodge dealer in North Aurora on Jan. 17.

Later that day, Greg, a service advisor at the dealership informed us that the repair would cost more than $1,000, and the dealership was unwilling to waive or even discount the repair, even under the circumstances.

So, back to DaimlerChrysler Customer Care we went. We spoke with Christina, a representative who had a great attitude. She put us on hold for awhile, but came back with great news. Apparently, one of the case managers named Jean, authorized that the repair take place at River Front dealership, and that Grace was responsible only for $100.

Grace, we hope your Benjamin Franklin buys you a solid repair, and that in the coming months, your Jeep will ride as good as it has for the past four years, without any more expensive repairs needed!

Read More Local Voices

Facts

Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.

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