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Help Squad: Salon ‘faces’ a bad deal, and makes good

Dear Help Squad,

I purchased a WeDeal for a facial at Pascal Pour Elle in Glencoe. I had purchased these before and received wonderful facials at Pascal ... worth $100 dollars, for which I paid $50 to WeDeal. So in December, WeDeal ran the special again for Pascal, and I purchased two. My friend Debbie Shonfeld did the same. I made an appointment ... and was so excited to get a facial. 

Someone from the salon called me two days before and told me they were canceling my facial, and they were no longer accepting WeDeal coupons. However, I already paid $100! The Pascal employee was also extremely rude to me as if I were the wrongdoer, as well as my friend Debbie, who had a similar experience. 

The person told me that WeDeal never paid them the money they owed them. I had no reply from WeDeal, but my credit card company did reimburse me. So did Debbie’s. However, I feel Pascal should feel the customer is always right, as I was a client there before I bought these coupons! They treated us horribly. 

Please note — the facials I had there were wonderful and worth every penny! That’s why I kept going back to WeDeal.

Gwen Post, Winnetka

 

Dear Gwen,

Aren’t facials amazing? So relaxing and peaceful, and they make you feel beautiful! We decided to help you experience those feelings again, so we called Pascal.

We spoke with Andrea Variames, administrative assistant to Pascal Ibgui, the owner of Pascal’s, who could not have been nicer or more apologetic.

“It makes me sick to my stomach that someone would treat a client like that,” Variames said. “It’s not acceptable, and I will bring it to Pascal’s attention. Pascal would never accept treating a client like that and it’s not his character to let a client go away unhappy for any situation.”

Andrea took our phone number and within an hour, we got a call from Ibgui, who, just like his assistant, was very apologetic.

He explained that he invested $12,000 with WeDeal several months ago, and that he was able to retrieve his money from the company, but only after the first check bounced. He was hesitant to continue doing business with WeDeal, but he wanted to give the company a chance and wanted to take advantage of a lucrative opportunity. So he again invested $12,000, but has not received any payment from WeDeal.

On Feb. 6, the wedeal.com site went dark, showing a message that said, “something has gone wrong. We’ve been notified and will be fixing it right away.”

Ibgui said he has already honored $7,000 worth of the WeDeal certificates, which is why he tried to avoid further loss. He instructed his staff to call his WeDeal customers to explain the situation. 

When Help Squad showed him Gwen’s letter, he apologized for the bad behavior on the part of the employee who spoke with Gwen and Debbie.

Ibgui also agreed that it isn’t his customers’ fault that WeDeal isn’t keeping up its end of the bargain (no pun intended). So he decided that the salon will honor all WeDeal coupons for the next 30 days, excluding Valentine’s Day weekend.

Additionally, Ibgui agreed to send both Gwen and Debbie gift certificates for complimentary facials. He actually felt so bad about the situation, he went a step further and told us to tell the women to schedule manicures and pedicures for the same day they come in for their facials, and that those services will be complimentary as well. We thought that was pretty nice!

Help Squad decided not to reach out to WeDeal because Ibgui informed us that his company has filed a police report about WeDeal’s misconduct, and that they are preparing a lawsuit against the company.

Enjoy your facials and other spa services, ladies! We are glad that Pascal Pour Elle, a salon that is so well liked in the community, took accountability and “faced” the situation in a most accommodating way

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