Dear Help Squad,
I returned a Nook to Barnes & Noble by mail after receiving a return merchandise authorization number. They have acknowledged they received it on March 21st. I still have not received a credit on my credit card for the return.
I have called them several times, and every time they acknowledge receipt of the Nook, that it was in good condition and I should be receiving a credit in 1 to 2 billing periods.
On August 28th, I was assured I would receive an email in 1 to 5 business days. I have not heard from Barnes & Noble at all. Can you please help?
Bonnie M. McLeod, Lake Zurich
This was a pretty simple fix for us, with a result that we think will make you happy. We called Barnes & Noble and spoke with a manager, who explained that the problem was, they don’t give credit card refunds for store purchases, so whoever you were speaking with was mistaken. Instead, you will be receiving a check in the mail for the entire refund amount within 7 days of the phone call we placed.
On another note, I remember you told me that you returned the Nook because you had a change of heart when it came to what kind of electronic book reader you preferred, choosing in the end to purchase an iPad.
It got the Help Squad thinking about all the possibilities there are on the market for e-readers and tablets. So, we spoke with Edwon Lighthall, a Microsoft Advisor for Best Buy in Melrose Park, and asked him to share the features and costs of a few great options.
The first thing Lighthall explained was the difference between an e-reader and a tablet, which is that an e-reader is strictly used for reading. A tablet, on the other hand, can serve as a portable computer, with the ability to play movies and music, take photos and video, check email, and create documents.
Here are some of Lighthall’s favorite e-readers and tablets:
1. Samsung Galaxy Note 10.1 2014 Edition: Lighthall explained that this tablet is Apple iPad’s biggest competitor. He described it as “absolutely beautiful” with its wide screen and dual-view option. Another big plus: a quick response time. Starts at $549.99
2. Barnes & Noble Nook HD+: This is a tablet with a slightly bigger screen size than most. According to Lighthall, the Nook offers more books than Kindle, and you are guaranteed one free book per day. One specific demographic for the Nook seems to be college students, as the Nook offers download options for a lot of college-required reading. Starts at $129.99.
3. Microsoft Surface RT: With a Windows operating screen and an HD touch screen, this tablet comes pre-installed with Word, Excel and PowerPoint. If you’re willing to upgrade to the Microsoft Surface Pro 2, you get one year of free unlimited voice calling to landlines in more than 60 countries, free Skype in 2 million hot spots, and additional storage for 2 years. Both Microsoft Surface tablets have high-resolution screens. Starts at $399.99 for RT and $899.99 for Pro 2.
4. Kindle Fire HDX: “This gives you a beautiful screen and better resolution than a television,” said Lighthall. Additionally, it’s easy to navigate, very user-friendly, and it’s very lightweight. It also lets you set up individual profiles and time limits for your children. Starts at $229.99.
5. Apple iPad: According to Lighthall, because it’s Apple, it’s reliable, durable, and you get automatic updates. Lighthall said Apple is always rated one of the best. His favorites: iPad with Retina display, starts at $499.99 and iPad Mini, starts at $329.99.